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cu ok views and treats your Personal Data seriously.
In view of this, we have developed a Privacy Policy that guides how cu ok collects, processes, uses, discloses, transfers and stores your Personal Data.
Collection and Use of Personal Data
In this policy, ‘Personal Data’ refers to information that relates directly or indirectly to you, who is identified or identifiable from that information, or from that and other information.
During the course of your transactions and dealings with cu ok, you may be requested to furnish your Personal Data from time to time. cu ok may share your Personal Data with their third party service providers in a consistent manner with this Privacy Policy. cu ok may also combine your Personal Data with other relevant information to provide and improve cu ok’s and cu oks’ participating merchant products and services. If you do not provide us with your Personal Data, we may not be able to perform our services for you.
Scope of Personal Data Collection
When you carry out transactions with cu ok, we may collect the following Personal Data from you ;-
1. Name
2. National registration identity card (NRIC) number or passport number
3. Gender
4. Contact information
i. Telephone number
ii. Email address
iii. Postal address
iv. Contact preference
The list of Personal Data stated above is not exhaustive and may include other relevant Personal Data (depending on the nature of the transaction).
How cu ok uses your Personal Data
Your Personal Data that cu ok collects allows us to process your transactions with us in a timely, relevant manner.
Your Personal Data also allows us to keep you posted on cu ok’s latest promotions, announcements and events, as well as assist us in improving our products and services.
From time to time, cu ok may use your Personal Data to send important notices, emails, letters or short messaging service (SMS) messages such as communications regarding any promotional activities of cu ok’s, your purchases and policy updates/changes. As such information is crucial in your dealings with cu ok, you are advised not to opt out of receiving such communications.
cu ok may also use your Personal Data for internal purposes such as auditing, data analysis, and research to improve cu ok’s products, services and customer communications.
cu ok may also share your Personal Data with third party providers that provide services such as information processing, payment processing, order fulfilment, delivery, managing and enhancing customer data, customer service, and customer research or satisfaction surveys.
Protection of Personal Data
cu ok will take necessary precautions, both administrative and technical, to safeguard your Personal Data against loss, theft, misuse and unauthorized access, disclosure, usage, alteration or destruction.
Retention of Personal Data and Access
We at cu ok endeavour to make it easy for you to keep your information accurate, complete and up to date. We will retain your Personal Data for the period necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is permitted or required by law.
You can help ensure that your contact information and preferences are accurate, complete, and up to date by contacting cu ok at crm@cuok.com.my where applicable. You may also request that we correct the data if it is inaccurate, or delete the data if cu ok is not required to retain it by law or for legitimate business purposes.
We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeoperdise others’ privacy, are extremely impractical, or for which access is not otherwise required by local law.
cu ok reserves the right to update and amend this Policy from time to time. Any material changes to this Policy will be updated and published on our website.
Should you wish to submit your inquiry or complaint regarding the processing of your Personal Data, provide any feedback on this Privacy Notice, request access to your Personal Data, correct your Personal Data, withdraw your consent, request us to cease or not to begin the processing of your Personal Data or restrict the purposes and methods in which we process your Personal Data, you may write to and/or contact us at the following telephone no. and/or e-mail address:
Tel No.: +60 167331757Email Address: crm@cuok.com.my
